Support
A little help.
Focus music, brown noise and sleep sounds, made live on your iPhone. Quick answers below; a real person reads every email.
Email storneaapp@gmail.com. Include your iPhone model and iOS version. In the app, Settings → Help & diagnostics can share a short summary (app version, iOS version and device model only).
Listening
There's no sound.
Check the volume and the output route (speaker, AirPods, Bluetooth). Open the mix controls and make sure Music or Nature isn't at zero. If headphones disconnect, playback pauses until you press play again.
Does it keep playing when I lock my phone?
Yes. Sound is generated on your iPhone and continues in the background, with controls on the Lock Screen. It also works offline.
How do timers work?
Pick a length, a custom time, or Continuous (up to 12 hours). Focus also offers 25/5 intervals. Sessions end with a gentle fade; Sleep sounds fade out over two minutes.
What are binaural beats?
A few sounds play slightly different tones in each ear. They need headphones; each of those sounds is marked with a headphones symbol.
Subscription
How do I restore my subscription?
Open the subscription screen or Settings and tap Restore purchases while signed in to the Apple Account you subscribed with.
How do I cancel?
Open the Settings app → your name → Subscriptions → Lumaquiet. If you cancel during the free trial, you won't be charged. Access continues until the end of the period you paid for.
Refunds
Apple handles billing and refunds. Request one at reportaproblem.apple.com.
Your library
Saved sounds stay on your device and don't sync between devices. Deleting them in Settings doesn't cancel a subscription.